Last updated: September 15, 2026
We offer a 30-day return window. You have 30 calendar days from the delivery date to request a return. Returns are free for approved requests. We do not charge a restocking fee. We do not charge a reset fee.
How to start a return
Email info@annmariegiannimall.com with your order number, the item you want to return, and the reason. We will send you a return authorization and a prepaid return label by email. Do not send an item back before you receive authorization.
Return method: Mail.
Return address: 40 Kings Hwy, Orangeburg, NY 10962, United States.
| Return topic | Policy |
|---|---|
| Return window | 30 calendar days from delivery |
| Return method | |
| Return authorization | Required; request by email |
| Return shipping | Free for approved returns; prepaid label sent by email |
| Restocking fee | None |
| Reset fee | None |
| Refund processing | 1–2 business days after we receive the return |
| Refund to original payment method | 7–10 business days after processing |
Customer remorse
Customer remorse means you changed your mind, ordered the wrong item, or no longer need the product. For remorse returns, the item must be unused, in its original packaging, and include all parts and materials. We cover return shipping for approved remorse returns. After we receive and inspect the item, we issue a refund to the original payment method.
Defective or incorrect items
A defective item means the product arrived damaged, does not match the order, or has a quality issue. Contact us at info@annmariegiannimall.com with your order number, a description of the issue, and photos. We cover return shipping for approved defective returns. After we verify the issue, we issue a refund or send a replacement. If you receive the wrong item, contact us within the return window so we can correct it.
Items that cannot be returned
For hygiene reasons, opened or used skincare, makeup, and essential oils cannot be returned unless they are defective. Products must be unused and in original packaging for remorse returns. If an item is defective, the hygiene restriction does not apply after we approve the return.
Refunds go back to the original payment method. Once we process the refund, your bank or payment provider needs 7–10 business days to post it. If you have questions about a return, email info@annmariegiannimall.com. We will reply during our service hours: Monday–Friday, 9:00 AM–6:00 PM ET.